Member support
What we commit to, how to reach us, and what to do when something is wrong with a balance.
Support Centre
Answers on claiming, balances, leagues and referrals.
OPEN SUPPORT CENTRE →Self-service
Check a balance, review earn events, manage your identity.
GO TO CLAIMYOUR.GOLD ↗ →Resolve a concern
Raise a balance dispute against the ledger record.
RAISE A CONCERN →Contact us
Member, press and partnership contacts.
CONTACT →SERVICE PROMISE
ACKNOWLEDGEMENTEvery member concern is acknowledged, with a reference, before it is worked.
BALANCE DISPUTESDisputes are resolved against the ledger record, and the record is shown to the member.
STATUS HONESTYWhere a surface is not live, we say so — including when the answer is that redemption is waitlist-stage.
CHANGESChanges to policy or programme terms are published with a version and an effective date.